Everything sold on azvoro.com is digital and delivered as a code. There is no shipping and no postage. This page explains how and where your codes arrive.
Where codes appear
Each order becomes a ticket in your lounge. As soon as a code is ready it is attached to that ticket and also sent to the e-mail address you entered at checkout. On the ticket the code stays hidden until you choose to reveal it, so that it is not exposed on a shared screen.
When codes arrive
We request codes from our supplier the moment your order is paid, and most are delivered without any manual step. Some codes are released by the supplier with a delay. While that happens the ticket shows the order as being sourced and refreshes itself when the code arrives.
If a ticket still has no code 48 hours after payment, write to [email protected] and we deliver it or return the price to your balance, as you prefer. If an item cannot be sourced at all, its price is returned to your balance automatically.
Check before you buy
Each catalogue entry states the platform the code is for and, where it matters, the region in which it can be activated. Please make sure both match the account you will use.
Keeping codes safe
Treat a code like cash. Once it has been revealed or redeemed it can be used by anyone who has it, and a code that has been redeemed cannot be returned. Never send codes to people who contact you claiming to be from Azvoro — we never ask for them.
Activation help
Where the supplier provides activation instructions, they are printed on the catalogue entry. If a code will not activate, see the Refund Policy and write to us with the ticket number.