This agreement sets out what AZVORO LTD commits to for every customer of azvoro.com: when the store is available, how orders are fulfilled, how quickly we answer, and what happens if we fall short.
Availability
We aim to keep the store, the lounge and checkout available at all times, and at least 99.5% of each calendar month. Planned maintenance is kept short, scheduled outside European evening hours where possible, and announced on the site in advance when it would interrupt buying.
Fulfilment of orders
When an order is paid, we request each code from our supplier immediately and automatically. Most codes are placed in your lounge and sent by e-mail without any manual step. Some codes are released by the supplier with a delay; the ticket page shows the state of every order while it is being sourced.
Our commitment: every paid order is either delivered or refunded to your balance. If a ticket has no code 48 hours after payment, you may ask for its price back and it is returned to your balance the same working day.
Code quality
Every code we deliver must be valid and unused. A code that is not is replaced or refunded under the Refund Policy, and that remedy does not depend on any stock being available.
Support
Write to [email protected] or use the contact form. We answer every message within one working day, and refund or replacement requests are settled within three working days.
Balance integrity
Each movement of your balance — top-up, order, refund — is recorded in your statement with the resulting balance. If you see a movement you do not recognise, tell us and we will explain or correct it.
Security incidents
If an incident affects your personal data in a way that is likely to put your rights at risk, we tell you without undue delay and explain what we are doing about it, as the data protection law requires.
If we fall short
The remedies in this agreement — replacement, refund to balance, refund of balance to your card — are in addition to your statutory rights, not instead of them.